LCD Shortage – Dell’s mail to its customers
I have received a mail from Dell which I think is worth a look:
Dear Dell Customer, As part of our ongoing commitment to customer satisfaction, Dell attempts to communicate conditions or changes to our offerings that might impact our customers. As you may know, some Dell desktops and notebooks are currently experiencing extended delivery lead times due to liquid-crystal display (LCD) supply constraints. These shortages are currently being encountered industry-wide, and there are two primary causes for the situation:
* Industry demand for products such as flat panel monitors, LCD TVs, and notebooks is causing industry shortages on certain LCD panel sizes.
* Industry delays in new factory investments and declines in fabrication utilization rates reduced inventories further.
The combination of these two factors has resulted in an industry-wide shortage. The shortage is currently impacting 17- and 19-inch standard LCD sizes most significantly, though it is possible that other panel sizes or resolutions may be impacted in the future. Dell is diligently working with suppliers to improve supply and delivery lead times as quickly as possible. It is our hope that these efforts will result in improved supply and shortened delivery lead times within the next 60 days. Until this time, please contact your account team to investigate shorter-lead time product alternatives.Customer satisfaction has always been and continues to be Dell’s foremost concern, and we apologize for any inconvenience caused by this supply issue.
I placed an order on a Latitude D520 on 7/13/2007. After almost two weeks the shipdate was pushed to 8/16/2007. After some 7 phone calls being transfered wrong directions within dell and online customer care giving me wrong numbers, the truth was revealed that they are out of LCD Displays on laptops too.
Placed an order for D830 yesterday and that too is readying 8/6/2007. Seems Dell has serious issues right now.
TMK
July 26, 2007 at 8:18 pm
Having same problem with new Vostro 1700 laptop order placed on July 10th. My newest ship date is Aug 1st. But still “no idea” from “production managers” on when the LCD’s will arrive. And I thought their customer service was bad enough, but they can’t even put together orders. We’re not alone though, many have complained and raised this issue in Dell’s forums and abroad. Kinda pissed right now
arisinparis
July 27, 2007 at 12:31 pm